Spay • Security-first FinTech Technology

Privacy Policy

Read how Spay collects, uses, and protects information across our website and B2B engagement workflow.

Overview

Spay (“we”, “our”, “us”) is a FinTech technology company providing technology solutions and consultancy to payment companies. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with our business channels.

By using our website, submitting forms, or booking consultations, you agree to the terms of this Privacy Policy.

Who We Serve

Our website is designed for B2B audiences including payment gateway companies, PSPs and aggregators, fintech startups, cross-border payment providers, banks and NBFCs, and merchants seeking white-label solutions.

  • Payment Gateway Companies
  • PSPs & Aggregators
  • FinTech Startups
  • Cross-border Payment Providers
  • Banks & NBFCs
  • Merchants seeking white-label solutions

Information We Collect

We collect information that you provide directly and information collected automatically when you use our website.

A. Information you provide
  • Contact details (name, email, phone number, company name, role).
  • Business details you share for consultation, solution scoping, or due diligence.
  • Messages submitted via contact forms, inquiry forms, or support channels.
B. Information collected automatically
  • Device and usage information (IP address, browser type, pages visited, timestamps).
  • Cookies and similar technologies for website functionality and analytics.

How We Use Information

We use the information we collect to operate, improve, and secure our website and to support our business engagement workflow.

  • Respond to sales and technical inquiries and provide requested information.
  • Schedule and conduct consultations, demos, or technical discussions.
  • Showcase capabilities such as white-label payment gateway platform features and solution scenarios.
  • Maintain security, prevent fraud, and monitor performance and reliability.
  • Improve website UX, content clarity, and conversion-focused CTAs.
  • Measure marketing effectiveness and website performance using analytics.

Business Context and Data Sensitivity

Spay works on security-first, compliance-ready architectures and may discuss sensitive operational topics during engagements (e.g., risk controls, routing, monitoring, reconciliation). We encourage you to share only what is necessary for the discussion.

If you share confidential information under NDA, it will be handled according to the NDA terms in addition to this Privacy Policy.

Technology Solutions for Payment Companies

  • Payment gateway architecture design
  • API and SDK development
  • Wallet systems
  • Transaction monitoring and reconciliation
  • Risk and fraud management systems

White-Label Payment Gateway Platform

  • Customizable white-label solution
  • Merchant onboarding and KYC modules
  • Pay-ins and pay-outs orchestration
  • Multi-bank and multi-channel routing
  • Admin dashboards and reporting

FinTech & Payment Consultancy

  • Payment infrastructure consulting
  • Regulatory and compliance guidance
  • Technical due diligence
  • Scalability and performance optimization

Cross-Border Payment Consultancy

  • Cross-border settlement flows
  • FX and corridor analysis
  • Partner bank and PSP integrations
  • Compliance and risk advisory

Technical Support & Operations

  • 24/7 technical support (where contracted)
  • Merchant integration support
  • SLA-based production support
  • Incident and performance monitoring

How We Share Information

We do not sell your personal information. We may share information only as needed in the following situations:

  • Service providers: hosting, analytics, CRM, email delivery, security monitoring (bound by confidentiality and limited purpose).
  • Legal and compliance: if required to comply with applicable laws, regulations, or lawful requests.
  • Business transfers: in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

Security and Compliance

We implement reasonable administrative, technical, and organizational measures to protect information. Our approach aligns with security-first design and compliance-ready practices commonly used in the payments ecosystem (e.g., least privilege, encryption, monitoring).

No method of transmission or storage is 100% secure. If you believe your interaction with us is no longer secure, contact us immediately.

Cookies and Analytics

We may use cookies or similar technologies to keep the website functional and to understand how visitors interact with pages. You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

Data Retention

We retain information only as long as necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, and meeting legal or compliance obligations.

Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, update, or request deletion of your information. You may also opt out of non-essential communications at any time.

  • Request access or correction of your information.
  • Request deletion (subject to legal/compliance requirements).
  • Opt out of marketing emails (where applicable).

Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest revision. Continued use of the website after changes means you accept the updated policy.

Contact Us

For privacy questions, data requests, or security concerns, contact Spay through your business channel or the contact form on our website.

  • Subject line suggestion: “Privacy Request – Spay”
  • Include: name, company, contact details, and request description
Notes for enterprise engagements

Spay works with payment and fintech ecosystems where security, compliance, and confidentiality matter. If you require an NDA-first workflow, mention it in your message and we’ll align the engagement process accordingly.